Refund policy

Last updated: July 31, 2026

The Vault 88 30-Day Guarantee

Every Vault 88 piece is a one-of-a-kind or strictly numbered work of hand-welded recycled metal art, and we stand behind every sculpture we ship. If you are not completely in love with your piece, you may return it within 30 days of delivery for a refund. We do not charge a restocking fee.

How to Start a Return

  1. Contact us within 30 days of delivery through our contact page or by email at support@v88forge.com with your order number.
  2. We issue a Return Authorization (RA) number and return instructions. Returns received without an RA number cannot be accepted.
  3. Pack the piece in its original protective packaging, or its original crate for freight deliveries.
  4. Ship the piece, insured and tracked, to:
    Vault 88 Returns — RA #(Provided RA Number)
    2295 S Hiawassee Rd, Suite 213
    Orlando, FL 32835, USA

Return Conditions

  • Pieces must be returned in the condition received — no damage, alterations, or missing components — in their original protective packaging.
  • Standard (parcel) orders: the customer covers return shipping, unless the piece arrived damaged, defective, or incorrect.
  • Freight and oversized sculptures: contact us first and we coordinate re-crating and carrier pickup. The actual return freight cost is deducted from the refund, unless the piece arrived damaged, defective, or incorrect. No restocking fee is applied on top of it.
  • Custom commissions and made-to-order pieces are final sale. If something is not right, contact us — we will always work with you.
  • Sale-priced items remain fully covered by the 30-day guarantee unless the product page explicitly marks the piece “Final Sale.”
  • Gift cards are not returnable or refundable.

Arrived Damaged? We’ve Got You.

Every shipment leaves our facilities fully insured. If your piece arrives damaged, photograph the packaging and the piece within 48 hours of delivery, keep all packaging materials, and contact us immediately. We handle the carrier claim and — your choice — repair the piece, replace it where the edition allows, or refund you in full including shipping. For freight deliveries, please note any visible damage on the delivery receipt before signing.

Refund Processing

Once your return arrives and passes inspection (within 3 business days of receipt), your refund is issued to your original payment method. Your bank or card issuer may take an additional 5–10 business days to post the credit. Original outbound shipping charges are refunded only when the return results from our error or from transit damage.

Exchanges

Because most Vault 88 pieces are one-of-one or low-numbered editions, exchanges are subject to availability. Contact us and we will find a solution — an alternate piece, store credit, or a refund.

European Union — 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery for any reason and without justification. This right is in addition to, and does not reduce, the 30-day guarantee above. The piece must be returned in the condition received, in its original packaging, with proof of purchase.

Contact

Vault 88
Corporate & mailing address: 16192 Coastal Hwy, Lewes, DE 19958, USA
Returns & service center: 2295 S Hiawassee Rd, Suite 213, Orlando, FL 32835, USA
Email: support@v88forge.com