Shipping policy

Last updated: July 31, 2026

Every Vault 88 sculpture ships fully insured and tracked — from desk-size collectibles to larger-than-life statement pieces. Depending on the piece, your order ships from our Orlando, Florida facility or directly from our West Coast distribution warehouse in Las Vegas, Nevada.

Where We Ship

We ship to all 48 contiguous United States and the District of Columbia at the rates published at checkout. Alaska, Hawaii, and international destinations are served by custom quote — see below.

Continental U.S. Rates

  • Parcel pieces: FREE fully insured shipping on orders of $299 or more, delivered anywhere in the 48 contiguous states and DC.
  • Parcel orders under $299 ship for a flat $19, also fully insured and tracked.
  • Freight-tier sculptures (larger-than-life pieces, furniture, and bull skulls) ship professionally crated at a flat $499 curbside-liftgate rate in the lower 48, shown at checkout. They are excluded from the parcel free-shipping tier.
  • No memberships and no codes — the price you see at checkout is the delivered price.

Order Processing & Delivery Times

All timeframes are estimates in business days (Monday–Friday, excluding U.S. holidays) and begin once payment is authorized.

  • Parcel orders (desk & shelf pieces and most floor & table pieces): dispatched within 1–3 business days. Typical transit is 3–7 business days within the continental U.S.
  • Freight and oversized sculptures (larger-than-life pieces and furniture): professionally crated within 5–10 business days. Freight transit is typically 1–3 weeks. Our team contacts you to schedule a delivery window before the carrier arrives.

You receive tracking information by email the moment your piece ships. During launch drops and peak holiday periods, processing may take an additional 1–2 business days. Delivery estimates are not guaranteed delivery dates; we are not liable for carrier or customs delays outside our control.

Freight Delivery Standards

Curbside liftgate delivery with signature is standard on all freight shipments. White-glove inside placement and unpacking is available by quote — contact us before ordering if you would like it added. Most pieces arrive display-ready, and freight-size sculptures include assembly support; our team will join you on a video call during setup if that helps.

On delivery day, please:

  • Inspect the crate before signing, and note any visible damage on the delivery receipt.
  • Photograph the crate on arrival.
  • Keep all packaging until you have confirmed your piece is perfect.

Alaska & Hawaii — By Quote

We ship to Alaska and Hawaii by custom quote. Because oversized metal art requires special handling to AK and HI, automatic rates are not displayed at checkout. Contact us with the piece you want and your delivery address — we reply with a fully insured door-to-door quote and a secure invoice to complete your order.

International Collectors — Worldwide by Quote

Vault 88 pieces live in collections around the world. We regularly crate and export to Canada, the United Arab Emirates (Dubai), Japan, China, the United Kingdom, and beyond. International shipping is arranged by custom quote so your sculpture travels properly export-crated, fully insured, door to door.

  1. Contact us with the piece or pieces you want and your destination city and country.
  2. We respond within 1–2 business days with an all-in insured shipping quote.
  3. We send a secure invoice — once paid, your piece is export-crated and dispatched with full tracking.

International recipients are the importer of record and are responsible for any customs duties, tariffs, and import taxes levied by the destination country. These charges are not included in our quote and are collected by the carrier or customs authority at delivery.

Address Accuracy & Failed Deliveries

Please double-check your shipping address at checkout. Freight shipments cannot be rerouted once in transit. If a delivery fails because of an incorrect address, an inaccessible delivery location, or a missed scheduled freight appointment, any carrier redelivery or storage fees are the customer’s responsibility.

Damaged or Lost in Transit

Every shipment is insured at full value. If anything arrives damaged, or a shipment appears lost, contact us within 48 hours of delivery (or of the expected delivery date) with photographs. We handle the entire carrier claim on your behalf and make it right — repair, replacement where the edition allows, or a full refund including shipping — under our Refund Policy.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We can usually accommodate changes before a parcel order is dispatched or before a freight piece enters crating. Once a piece has shipped or been crated, our Refund Policy applies.

Contact

Vault 88
Corporate & mailing address: 16192 Coastal Hwy, Lewes, DE 19958, USA
Returns & service center: 2295 S Hiawassee Rd, Suite 213, Orlando, FL 32835, USA
Email: support@v88forge.com